| Course / Program Title | Days | Who Should Attend |
| ITIL® Foundation Certification - IT Service Management | ||
| The ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working. | 3 Days | Senior IT and business executives, IT management and staff, consultants, project managers and others interested in learning about IT Service Management. |
| ITIL® Practitioner Certification - IT Service Management | ||
| The ITIL® Practitioner certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business' objectives. It enables practitioners to not only speak the language of ITIL, but be able to translate it and use it in practice. ITIL Practitioner can be taken at any stage in the ITIL certification scheme beyond Foundation. It provides a different set of skills not available in the existing certifications. | 2 Days | Senior IT and business executives, IT management and staff, consultants, project managers and others interested in learning about IT Service Management. |
| AgileSHIFT | ||
| Increasing customer demand and expectation, the rise of disruptive competitors shaking up established industries, legacy processes that no longer fit in today’s environment, a company culture that fails to support rapid go-to-market. These factors are all driving change and most organizations today know they need to transform if they want to survive. AgileSHIFT, developed by global best practice providers AXELOS, helps prepare everyone across an organization for transformational change. This offering provides staff with the knowledge and guidance to be able to understand, engage with and influence change by embracing agile and lean ways of working. Taking a holistic view of an organization, this easily tailorable, lightweight framework helps organizations on their change journey and to thrive in an ever emerging disruptive and competitive marketplace. | 2 Days | Senior IT and business executives, IT management and staff, consultants, project managers and others interested in learning about IT Service Management. |
