| Course / Program Title | Days | Who Should Attend |
| ITIL Foundation | ||
| This 3 day hands-on 2011 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by ISEB and EXIN, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors with extensive practical experience in managing IT organizations and deploying successful ITIL-based Service Management programs. | 3 Days | Senior IT and business executives, IT management and staff, consultants, project managers and others interested in learning about IT Service Management. |
| Course / Program Title | Days | Who Should Attend |
| ITIL Service Strategy | ||
| The Service Strategy (SS) certification is one of five ITIL® Service Lifecycle modules and provides you with the guidance that enables you to design, develop, and implement service provider strategy that aligns to the organizational strategy. The SS module focuses on the importance of the strategic aspect of services within the IT service lifecycle. It provides the specific knowledge and techniques to help you demonstrate that you understand the risks and success factors and have the skills to develop and progress strategy within an organization or programme. | 3 Days | The Service Strategy certification would suit those working in the following areas - IT Management, IT Finance Management and Supplier Relationship Management. |
| ITIL Service Lifecycle: Continual Service Improvement | ||
| In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the continual service improvement (CSI) phase of the service lifecycle. You will learn about managing and controlling the activities and techniques within the CSI stage, not the details of each of the supporting processes. | 3 Days |
|
| ITIL Service Lifecycle: Service Design | ||
| In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service design phase of the service lifecycle. You will cover management and control of the activities and techniques within the service design stage, not the detail of each of the supporting processes. Through lecture, exercises, and scenario-based questions, you will learn the core disciplines of the ITIL best practices. | 3 Days |
|
| ITIL Service Lifecycle: Transition | ||
| In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service transition phase of the service lifecycle. You'll focus on service transition purpose, principles, processes, activities, functions, technology, and implementation considerations. | 3 Days |
|
| Course / Program Title | Days | Who Should Attend |
| ITIL Service Capability: Operational Support and Analysis | ||
| In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with the operational support and analysis of services and service delivery. You will cover the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. | 5 Days |
|
ITIL Service Capability - Planning, Protection & Optimization |
||
| In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with the planning, protection, and optimization (PPO) of services and service delivery. You will focus on the operational-level process activities and supporting methods and learn to execute these processes in a practical, hands-on learning environment. This training is intended to enable you to apply the practices throughout the service management lifecycle. | 5 Days |
|
ITIL Service Capability: Release, Control and Validation |
||
| In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with the release, control, and validation (RCV) of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. | 5 Days |
|
ITIL Service Capability: Service Offerings and Agreement |
||
| In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with service offerings and agreements as they relate to services and service delivery. You will focus on the operational-level process activities and supporting methods and learn to execute these processes in a practical, hands-on learning environment. | 5 Days |
|
